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How do I make a request for technical support?
Contact Pines at (440) 835-5553 and ask for the service department. Have your machine serial
number handy. You can also send an e-mail through our website.
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Do you have agents for local service and support in my area?
Yes. Please contact us for your local distributor.
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I have a 1947 Pines bender do you still service this?
YES! Pines service engineers can repair any vintage Pines bender.
Pines may not be able to service machines that have been modified
by third parties or have non-Pines controls.
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How can I get Pines Service Technician to visit my facility?
Contact Pines at (440) 835-5553 and ask for the service department.
Have your machine serial number handy. You can also send an e-mail
through our website. We can schedule a service engineer with a
credit card or Purchase order.
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Do you offer service plans or extended warranties?
YES! Contact Pines at (440) 835-5553 and ask for the service
department. Have your machine serial number handy.
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My Machine just arrived from the factory what should I do now?
Consult your owner’s manual which shipped with the machine.
You will need to have the machine located in place, utilities
run to the machine, and hydraulic fluid. After leveling and locating
the machine in place please contact the service department to
schedule your installation.
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What information do I need to provide to get a quote for spare parts?
You need to have the bender serial number and the Pines part
number you want. If you are not sure of he part number our service
or parts department can help you identify it.
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Can I connect my CMM to your bender?
Pines currently accepts communications from Faro™, Romer-Cimcore™,
and Supravision™ part formats.
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Can I import part data from my CAD package?
Yes. Varrious CAD packages are available. Please consult with
your Pines Sales engineer for more information.
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Does Pines offer CMM’s?
Yes. Pines exclusively offers Faro® Metrology equipment for
your measurement needs.
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Can I still get an owner’s manual for my old Pines machine?
YES! Just contact the parts department and give them the serial
number of the machine.
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What kind of tools do you make?
Pines’ H&H Tooling division designs, and manufactures tooling
for all makes and models of bending machines. We currently produce
bend dies, mandrels, mandrel linkage, ball segments, wiper dies,
wiper tips, wiper recuts, pressure dies, clamp dies, inserted
and extrusion tool sets.
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Do you make tooling to fit my machine (not a Pines bender)?
Yes we do. Your tool engineer may ask you for some dimensions
in order to propose and or build tooling for your machine.
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If I send you a sample part can you quote tooling to make this on my equipment?
Yes. Please, contact the sales department for more information.
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What information do I need to provide to get a quote for tooling?
Typically you will need to provide the material type, wall
thickness, bend radius, maximum degree of bend, and minimum distance
between bends.
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Why do I have to send a sample tube?
Sample tubes are requested in order to properly size your mandrel
to your tube. The tooling engineer will design the mandrel so
that the clearances required will deliver the best possible bend
quality.
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What CAD packages do you use?
The Pines engineering team currently uses ProEngineer (Wildfire 3.0),
Solidworks (v 20) and CADKey (2D).
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Why do Pines machines cost so much?
When you consider the total life cycle (about 20-25 years before
rebuilding) the upfront cost of a Pines bender can be expensive.
- You will find that they are among the most cost effective benders on the market.
- A Pines bender is an investment with a relatively low cost of ownership.
- Should you wish to sell your used Pines machine tool you
will find that the resale value of your machine is the highest
in the industry.
- Only BRAND NAME components are used for ease of maintenance
and worldwide replacement availability. IE Parker Hannifin, Bosh
Rexroth, Allen Bradley, Square-D, GE, Lincoln Electric.
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Why does my new Pines bender look the same as my 10-year-old one?
The appearance might be the same but the machine controls are
21st century and take advantage of all the latest, but well proven,
technology available to the industry. Also, the physics haven’t changed.
A Pines machine design was well thought out with the customer in mind.
- It is simple and easy to maintain.
- It is strong and allows less than “ONE D” bending.
- It last for years.
- Pines is the only manufacturer that will customize a standard
machine to suit application or specific customer requirements.
Pines offers a range of bending machines that uses perfectly
good design criteria and can be used for specific applications,
particularly thin wall tube requirements.
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When would I choose a tube bender powered by hydraulics, or electricity, or a hybrid?
It's application specific, for example:
- For large heavy wall applications you would choose a hydraulic bender.
- For high speed and light bending applications you would choose all electric.
- For multi-radius applications you could choose a hybrid or all hydraulic.
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Does Pines make electric benders?
Yes and No. Pines Technologies’ line of small CNC benders have
all servo axes driven electrically (Y, B, and C) yet use pneumatic
or hydraulic pressure for the tooling movements.
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What is the difference between an electric and hydraulic bender?
Most “Electric” benders feature a bend arm driven by a servo
motor through a gear box. A conventional hydraulic bender uses
a hydraulic cylinder and a chain (link or silent) to drive the
bend arm. Generally the hydraulic bender is more cost effective
initially and in the long run.
Both systems use similar electronics for swing arm feedback
so there is no gain in accuracy.
Electric benders typically have a large gearbox directly under
the nose of the machine which limits under nose part clearances.
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What are the advantages of an OEM rebuild?
No other rebuilder has the knowledge of your specific machine
more so than Pines. We have access to all of the original records,
specifications, engineering data, and fixtures available to bring
your machine back into top operating condition.
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Do you work with governments?
Pines often works with foreign governments or their agents
to supply machines for government use.
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Is Pines a GSA Vendor?
Yes. Please, contact Kile Snyder for more information.
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What comes with my machine when I buy it?
Your sales engineer will provide an order verification for
your review after it has been processed.
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What types of industries do you serve?
Pines benders can be used in almost any industry that requires
precision bent parts. These can be in tubes, pipe, solids, or
extruded shapes. Pines can equip their machines with a wide variety
of options to better tailor the machines for a specific industry
or need.
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Do you install the machines that you sell?
All new Pines benders come with a Service Engineer to provide
help during the initial setup, and training for your operators
and maintenance department.
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What are your hours of operation?
Our normal business hours are Monday-Friday from 8AM-5PM Eastern
Standard time. The manufacturing department second shift runs
from 4:15PM - 2:45AM EST.
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What type of manufacturing facilities do you have?
Pines currently operates in 2 facilities in Northeast Ohio.
The headquarters and main manufacturing plant is located in a
50,000 sq ft facility. Our Large equipment is manufactured in
20,000 sq ft Plant 2 located in Cleveland, Ohio.
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How Many machines have you made?
Pines has produced in excess of 30,000 machine tools for tube
and pipe bending, cutting, and end forming.
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Why do you make your own controls?
We have learned a lot about bending in our 65 years. By manufacturing
our own controls we know exactly how something works and why it
should. This makes troubleshooting much easier. We can also add
features to make the machines more usable for special applications.
And , of course, we can service and support any of these controls.
Making your own controls also prevents situations arising from
a repair standpoint. Is it the third party control or the machine
manufacturers responsibility to repair and service the unit? If
it comes from the same manufacturer then there is never a conflict
when service is required.
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Can I retrofit my machine with the latest control?
Normally yes. Some electrical and or hydraulic modifications
may need to be made to your machine in order to accept the new
control. Your Pines Sales Engineer will guide you through the
process and present you with options that suit your particular
machine.
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Are you willing to modify your controls and machines for my application?
Yes as long as the modification is determined to be safe for
the operators, and does not violate safety regulations.
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Is my old control / machine safe to use?
Many advances have been made in control technology throughout
the years providing a more robust level of operator safety features.
Pines is always interested in helping to identify specific operator
safety enhancements and will be happy to assist you based upon
your specific equipment, applications and part configurations.
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Is my control still supported?
Chances are yes. We still carry an inventory of new and used
control parts for most of the controls we have offered throughout
the years. There may however be circumstances where a particular
component is no longer manufactured, and or not currently in our
stock system.
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